Shipping policy
Shipping Policy
Bay Gear Co. is a veteran-owned business based in Sebastian, Florida. We pack and ship every order ourselves.
Free shipping over $49 Orders of $49 or more ship free within the United States. Orders under $49 ship for $6.99 standard shipping and $16.99 Express shipping
Same-day shipping Orders placed by 3:00 PM Eastern Time, Monday through Friday, ship the same business day. Orders placed after 3:00 PM, on weekends, or on holidays ship the next business day.
Delivery times Most orders arrive within 3-5 business days after shipping for standard shipping and 1-2 days after shipping with express. We ship with USPS, UPS, Fedex Delivery times are estimates, and carrier delays from weather or high volume are outside our control.
Tracking When your order ships, we'll email you a tracking number. If you don't see it, check your spam folder or contact us.
Where we ship We ship to all 50 U.S. states, including APO/FPO/DPO military addresses and U.S. territories. We don't ship internationally at this time.
Wrong address Please double-check your shipping address at checkout. If you need to change it, email us right away. Once an order has shipped, we can't change the address. If a package comes back to us because of an incorrect address, we'll reship it once you cover the new shipping cost.
Lost, stolen, or damaged packages If your tracking shows delivered but you can't find your package, check with neighbors and your local post office first, then contact us within 7 days. If your order arrives damaged or defective, email us within 7 days with photos, and we'll send a replacement.
Returns You have 30 days from the date of purchase to return unused items. Start your return in the Return & Exchange portal linked at the bottom of our site, and we'll email you a prepaid return label. Liquid chalk can't be returned. See our Refund Policy for full details.
Amazon and Walmart orders Orders placed on Amazon or Walmart ship and are handled under that marketplace's policies.
Questions? Email us at info@baygearco.com.